Getting Started

If you’re new to GlobeCom, start by logging in with the same credentials you use for the GlobeCom Platform.
Your account automatically syncs with your mobile app, giving you access to all your assets and tracking data in real time.

Visit the GlobeCom Platform →

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Frequently Asked Questions

How do I log in?

Use your existing GlobeCom credentials — the same email and password you use on the web platform.
If you forgot your password, contact support.

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My live map isn’t updating.

Make sure:

• Your asset’s GPS device is powered on and connected.
• The device has network coverage and battery power.
• Your GlobeCom subscription is active.

If everything looks fine, try refreshing the map or logging out and back in.

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My asset’s history route isn’t displaying.

Ensure you’ve selected:

• The correct asset
• A valid date range with recorded GPS data

Note: Devices in power-saving mode may report location data less frequently.

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Device Battery or Signal Issues‍

If your device isn’t updating, verify the battery level or connection status. You can view this from the asset details screen. Replace or recharge the tracker if necessary.

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App Permissions‍

Allow the app to access location services if prompted. This ensures the best experience when viewing your own position relative to your assets.

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What data does the mobile app use?

The GlobeCom Tracker app only processes asset-related GPS data — not your phone’s personal location.
All data is encrypted and synchronized securely with the GlobeCom Platform.

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How can I contact support?

You can reach us anytime through the channels below.
We typically respond within 24 business hours.

📧 Email: support@globecom.one
🌐 Website: www.globecom.one

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Troubleshooting Tips

• Restart your device or ensure you have a stable internet connection.
• Check for the latest app version in the App Store.
• Verify that app permissions (location, notifications, storage) are enabled.
• Review device battery status and last GPS update time inside the app.

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If issues persist, contact our support team with:

• The asset or device ID
• The issue description and approximate time it occurred
• A screenshot if possible

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Legal & Policy Links

For transparency and compliance information, please review:

• Privacy Policy
• Terms of Service

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Feedback

Your feedback helps us improve.
If you encounter an issue or have suggestions, please reach out to support@globecom.one — we’d love to hear from you.

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