Welcome to GlobeCom.

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This Privacy Policy explains how GlobeCom (“GlobeCom”, “we”, “our”, or “us”) collects, uses, shares, and protects your personal data when you use our website, web platform, and mobile app (GlobeCom Tracker).

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

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Who We Are

GlobeCom provides cloud-based solutions for fleet, trailer, and asset tracking using GPS devices and connected mobile and web applications.
Contact Email: privacy@globecom.one

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Information We Collect

We collect data to operate effectively and provide you with the best experience. The type of information we collect depends on how you use our services.

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a. Information You Provide Directly

• Account Information: Name, company, email address, phone number, and password when you create or use a GlobeCom account.
• Billing Details: Payment method, billing address, and VAT number when you subscribe to GlobeCom services.
• Support Requests: Data shared through our contact forms, support chats, or emails.

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b. Automatically Collected Information

• Device Data: IP address, browser type, device identifiers, operating system, and access time.
• Usage Data: Pages visited, features used, and interactions within the platform or app.
• Location Data: Real-time GPS information transmitted by your tracking devices (trailers, vehicles, or other assets).
• Cookies & Analytics: Cookies and tracking tools used to improve performance and user experience.

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c. Mobile App Data

When using the GlobeCom Tracker app, we may collect:

• GPS data of assets connected to your account
• Device type and operating system
• Push notification preferences
• App usage metrics (e.g., last login time, screens visited)

We do not track your personal phone location or unrelated data. The app processes only asset-related GPS signals linked to your registered GlobeCom account.

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How We Use Your Information

We use your data for the following purposes:

• To provide and maintain our platform and app functionality.
• To display live tracking, history routes, and device performance data.
• To process billing, payments, and subscriptions.
• To send service notifications, alerts, or updates related to assets.
• To improve our products, user interface, and customer experience.
• To ensure legal compliance and data security.

We do not sell or rent your personal information to third parties.

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Legal Bases for Processing (EU/EEA Users)

Under the GDPR, we process personal data based on the following legal grounds:

• Contractual necessity: When providing services you’ve subscribed to.
• Legitimate interest: To maintain and enhance GlobeCom’s services.
• Consent: For optional communications, cookies, and marketing.
• Legal obligation: When we must retain records for tax or compliance reasons.

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Data Sharing and Disclosure

We share personal data only when necessary and with trusted partners:

• Service Providers: For hosting, payment processing, and analytics (e.g., AWS, Stripe, Google).
• Hardware Manufacturers: To ensure proper device integration (e.g., Teltonika).
• Compliance Authorities: When legally required to comply with investigations or legal processes.
• Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred as part of that process.

All third-party partners are bound by confidentiality and data protection agreements.

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Data Retention

We retain personal and operational data for as long as:

• Your GlobeCom account remains active, and
• It is necessary for legal, tax, or reporting obligations.

You can request account deletion at any time. Once deleted, all personal data and linked tracking information will be permanently erased within 30 days unless retention is required by law.

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Data Security

We use industry-standard security measures to protect your data, including:

• TLS/SSL encryption during transmission
• Secure cloud hosting and backups
• Multi-factor authentication (MFA)
• Access restrictions and monitoring

Despite these measures, no online system can guarantee 100% security. You acknowledge that data transmission over the internet carries inherent risks.

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International Data Transfers

Your data may be transferred to and stored on servers located outside your country, including in the European Union or United States.

When transferring data internationally, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal protections.

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Your Rights

Depending on your location, you may have the following rights:

• Access: Obtain a copy of your data.
• Correction: Update or rectify inaccurate information.
• Deletion: Request removal of your data (“Right to be Forgotten”).
• Restriction: Limit data processing under specific circumstances.
• Portability: Request your data in a structured format.
• Objection: Withdraw consent or opt-out of marketing communication.

To exercise any of these rights, contact privacy@globecom.one.

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Cookies and Tracking Technologies

GlobeCom uses cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and performance
• Personalize user experience

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Mobile App Permissions

The GlobeCom Tracker app may request the following permissions:

• Location access: For displaying tracked asset positions.
• Notifications: To alert you about asset events or updates.
• Storage: For caching app data locally for faster performance.

These permissions are used strictly for app functionality and are not shared with external parties.

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Marketing and Communications

If you opt in to receive updates, we may send you product news or promotions.
You can unsubscribe anytime by clicking the unsubscribe link in our emails or contacting us directly.

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Children’s Privacy

Our services are intended for business use and are not directed to children under 16.
We do not knowingly collect data from minors. If we learn that a child has provided data, we will delete it immediately.

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Third-Party Links

Our website or app may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.

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Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.
When updates occur, we will post the revised version here and update the “Last Updated” date.
For major updates, we will notify you via email or in-app notification.

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Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, contact:

GlobeCom Data Protection Officer
📧 privacy@globecom.one
🌐 www.globecom.one

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